Reference

Access Terms Regional Eligibility

We built gajee for Bangladesh players in regions where local law permits online betting and gaming. Your access depends on where you are and what your jurisdiction allows — we can't grant access where it's restricted.

Region-dependent accessLocal law complianceAccount eligibility reviewPolicy transparency
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gajee Access Terms Regional Eligibility
POLICY CONTACT

Reach Us About Legal & Account Questions

Need clarity on eligibility, data rights or account closure? Our support channels handle policy queries the same way we handle payment and lobby questions — directly and in English. Live chat runs during peak hours; the contact form is checked daily.

Team online

Live Chat

Open the chat bubble in your account dashboard during peak hours for immediate answers on region eligibility, data requests and account review. Our team speaks English and can pull your account record if needed.

Contact Form

Submit a detailed question through the support form in your account settings. Include your account email and the specific policy section you're asking about — we'll reply within one business day with a written answer.

FAQ Archive

Check the questions section below for fast answers on common legal topics — region access, data storage, cookie use and withdrawal verification. Most policy questions are already covered there with plain explanations.

DATA & SECURITY

How We Protect Your Information

We handle your account data — login credentials, transaction records, device fingerprints — with the same care we apply to payment security. Data is encrypted in transit and at rest, retained only as long as your account is active or as local record-keeping rules require, and never shared with advertisers or data brokers.

Data Collection

We collect your email, phone number, device type and IP address when you register, plus transaction history when you deposit via bKash, Nagad or Rocket. This data verifies your identity, processes withdrawals and flags suspicious account activity.

Cookie & Session Tracking

Cookies keep you logged in across lobby pages and remember your language preference. We also use session identifiers to prevent duplicate logins. You can block cookies in your browser settings, but account features may break without them.

Data Retention

We store your account records for as long as your account remains open, plus an additional retention period required by financial record-keeping rules in our operating jurisdiction. Once that period expires, we delete or anonymise your data permanently.

Your Rights

You can request a copy of your data, ask us to correct inaccurate records, or request account deletion by contacting support. We'll verify your identity first, then process the request within a reasonable timeframe as local law permits.

Legal & Policy Answers

Access depends on your specific region and local law. We serve eligible Bangladesh areas where online betting is permitted, but we cannot grant access if your jurisdiction restricts it. Confirm your local rules before registering.

If local law changes or we determine your area is no longer eligible, we will close your account and return any remaining balance after identity verification. You'll receive notice before closure so you can withdraw funds.

We check your IP address, device location data and the phone number you provide during registration. For withdrawals, we may request a government ID to confirm you are of legal age and that your stated region matches your actual location.

We store your email, phone, transaction history, login timestamps and device fingerprints. You can request a copy of your data through the contact form in your account dashboard — we'll verify your identity, then send the file.

We do not sell your data to advertisers or data brokers. We share it only with payment processors like bKash, Nagad and Rocket to complete transactions, and with our hosting provider to operate the platform securely.

Contact support and request account deletion. We'll verify your identity, close your account, return any balance, then delete or anonymise your records after the required retention period under financial record-keeping rules expires.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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